Terms & Conditions

Last updated: 2 November 2026

These terms apply to every purchase of a digital product from More with Luna, including The Pull-Away Playbook. Please read them before you buy. By completing a purchase, you agree to these terms.

1. Who we are

2. Our products

We sell digital products, such as downloadable PDF guides, in English. Each product page describes what is included and the file format. Our products contain general, educational information about dating and relationships.

Luna More is an AI-generated character and the host of More with Luna. Our products are created by the team behind the brand. They are not therapy, counselling, or medical, psychological or legal advice, and they are not a substitute for professional help. We cannot promise any particular outcome in your relationship. If a relationship involves control, threats or you feel unsafe, please contact a local domestic-abuse helpline or emergency services.

3. Prices and payment

• Prices are shown in US dollars (USD). Any VAT or sales tax that applies in your country is included in the price shown at checkout.
• Purchases are processed through our sales platform, Payhip, and paid via the payment methods offered at checkout (such as card or PayPal). For digital sales to customers in the EU and the UK, Payhip acts as the reseller and handles the VAT.
• Your bank or card provider may charge its own currency-conversion or foreign-transaction fees. These are outside our control.
• Discount codes are valid only for the period stated and cannot be combined unless we say so.

4. Delivery

Right after your payment is completed, you receive a download link on the confirmation page and by email. The number of downloads per purchase is limited (currently 5). If you don't receive your link or run into the limit, email us and we'll help.

To discourage sharing, each PDF may be marked with the buyer's email address and the purchase date.

5. Right of withdrawal and refunds

Our products are digital content that you can download immediately. Before you complete your purchase, you are asked to agree that delivery starts straight away and to confirm that you therefore lose your 14-day right of withdrawal. By ticking that box and completing your purchase, you waive the right of withdrawal once the download is available.

All sales are therefore final. This does not affect your rights if the product is faulty (see section 6) or any rights you have under the mandatory consumer law of the country where you live.

6. Faulty files and complaints

If a file doesn't open, is incomplete or doesn't match the product description, please email hello@morewithluna.com with your order email and a short description of the problem. We'll replace the file, or refund you if we can't fix it.

We aim to reply to every complaint within 14 days.

7. Your licence to use the product

• When you buy a product, you get a personal, non-transferable licence to download, read and print it for your own use.
• You may not share, resell, copy, upload, distribute or publish the product or any part of it, or use it for commercial purposes.
• All content, including texts, images, designs and the More with Luna name, belongs to Second Self Media and is protected by copyright and other intellectual-property rights.

8. Liability

We put care into our products, but you remain responsible for your own decisions and their consequences. To the extent permitted by law, our total liability for any purchase is limited to the amount you paid for that product. Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence.

9. Privacy

We handle your personal data as described in our Privacy Policy.

10. Changes to these terms

We may update these terms from time to time. The version that applies to your purchase is the one published on this page at the moment you buy.

11. Applicable law

These terms are governed by Dutch law. If you are a consumer living in another country, you keep the protection of the mandatory consumer law of that country. Disputes go to the competent court in the Netherlands, unless the law gives you the right to go to a court where you live. Please contact us first: most problems are solved quickly by email.